Think Differently
about your Customers

you're in a highly competitive market



We Help Leaders, Managers and Teams define their Unique
Customer Centric Approach.
Listen | Learn | Act | Embed | Lead

Defining your Customer Strategy

Understand your customers as your most important financial asset. Focus on growth, retention, executive engagement and driving outstanding customer experience throughout your organisation.

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Win & Loss Analysis to Journey

Listening and Learning from your customers on where and importantly WHY you are winning, and losing deals. We help map this out across the sales journey and help organisations refine their sales engagement to convert more wins.

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Customer
Advisory Boards

We help facilitate a focused discussion and strategy sessions with your most important customers. Learn and network with each other under a structured regular program. These sessions help foster meaningful and strategic partnerships and its where magic really happens.

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HOW WE HELP

Defining your Customer Strategy

Because your customers are your most valuable financial asset.

HOW WE HELP

Leadership:
Listen, Learn & Action

Leadership Customer Advisory: We will get to know your customer engagement strategy, we will listen to your customers and provide you a board/exec level summary of findings and actions to execute on.

With a deep understanding of pressures of executive leadership teams, we work with both your customers and internal stakeholders to provide you a focused customer-centricity audit with insights.  

No one has time to read another annual survey report. Understand in ongoing and real-time??

ENGAGEMENT PERIOD

Starting from 5 - 7 days onsite.

HOW WE HELP

Win & Loss Analysis to Journey

Where are you winning new customers, and how and why are you losing them?

A customer journey map is all the more powerful when mapped to your win/loss analysis. Understanding this is vitally important for growth and customer retention

Even better, we'll go and talk to your customers on your behalf and find out how you can love them more.

ENGAGEMENT PERIOD

Starting from 3 - 5 days onsite.

HOW WE HELP

Outside-in + Inside-out view

In order to really understand your customers, its important you all perspectives of engagement.

HOW WE HELP

Customer Advisory Board

Bring your customers together to understand how you can help them more.

HOW WE HELP

Building executive relationships like no other

Customer Advisory Board: Leadership skills in action as you bring your most important customers together to listen to them, learn from them and ensure you have alignment on your strategy for growth and meaningful long-term partnership.

Via a facilitated executive session, we will set up, prepare and help you chair this session. With a 1, 2 or 3 day program, these sessions will undoubtedly drive increased sales, future loyalty, trusted connection and a honest engagement between executives.

ENGAGEMENT PERIOD

Starting from 5 days preparation.
1 - 5 days onsite for board session..

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.”
– Sir Richard Branson
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Lets Talk

Leadership Customer Centricity is our A game. Let us help you bring your best every day.

We live to help companies listen, learn and love their customers more.

We'll buy the coffee.

address

2/287 Collins St, Melbourne
VIC 3000 AUSTRALIA

hello@thecustomeragency.co