Empowering Customer
Focused Engagement

we help companies to listen|learn|action|embed exceptional customer experience
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We help Leaders, Managers and teams drive customer growth and embed standout engagement.

CUSTOMER LEADERSHIP FOCUS

How we help?

We are not here to tell Leaders how to lead, we were born out to help companies discover the world your customers live in to drive growth. Here's how:

Customer Financial Asset Management

Understand the financial profit/loss of your customers, cost per cust and product affinities. After all, your customers are your companies biggest financial asset,

Win/Loss Analysis Map to Journey

Simply the who, why and when you are winning and losing customers. We conduct focused interviews to ensure you win more, lose less and are constantly learning from your customers.

CX-Enabled Account Plan

All Customer-facing teams need to have a coordinated and natural approach when engaging with customers. Lets stop spamming our customers with email and build a plan to earn trust, loyalty and a long-term future together.

Customer Discovery & Research

This is the heartbeat of Customer Experience and Engagement! Learn anecdotal insights directly from your customers to drive improvement and take action fast.

Customer Segmentation and Engagement

Understand who your top customers are. Leverage your historical factual data to understand buying trends and ensure you have aligned resources to engage with them differently.

Customer/Partner Advisory Board

Build a select, trusted community that helps you learn and provides you insights & feedback that keeps your decisions grounded and relevant. Leverage these forums to expand your network and validate your strategy and approach to market.

Customer Focused Leadership & How We Help

By empowering companies to have a customer-first focus enables growth and success.

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Customer Experience Audits

We provide Hands-on practical assessments of Customer engagement across all touch points and provide recommendations for improvement.

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Customer Experience Insights

Latest thoughts on increasing customer growth, industry trends and how to learn more from your customers.

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introduction

Why Customer Focused Leadership is so important.

Organisations often struggle to clearly unite together to understand, identify and improve customers priorities. Instead they act tactically and within their structured silo's.

As a leader, its important to really understand how and where you need to drive performance and change within an organisation that has your customer at the heart of everything you do and say.

Annual surveys with your customers are just not enough anymore, its a highly competitive market, in every market. You need to truly understand your customers, they are all unique and have different needs. You need to listen and act - as you think strategically and be constantly relevant to your customers.

Defining a coordinated program of customer focused strategies to ensure optimal growth, customer retention and long term engagement must be a top priority for all areas of your business.

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How do we start?

You start simply. You will see value quickly and organically transform your customer leadership as and when you are comfortable. Read our FAQ now

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There is only one boss -the customer.
And they can fire everybody in the company from the chairman on down, simply by spending his money somewhere else"
- Sam Walton

We all know this and live with this everyday. Building a trusted and open relationship with our customers is not just important, its vital. We help organisations bring their customers together to listen, learn and help align their business stategy.

This not only builds loyalty, trust and sales growth, but unparalleled executive to executive relationships. Give them a seat your table and they'll give you one at theirs. Ask about our Customer Advisory Boards today.

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Let's Talk

We love an interesting collaboration project, panel or keynote and are happy to share ideas about customer leadership best practice.

Feel free to reach out with any questions or ideas you may have of how we can work together.

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Our Latest Updates

Latest thoughts and ideas around Customer-centered Leadership, Customer experience and Growth Advisory

Customer experience in business banking - room for Improvement?

Banks spend millions on customer experience, be it through integration, training, alignment, strategy etc. Does it work??? Here's a recent example of opening an account in Australia..

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Outstanding Leadership

The Natural Act of Listening

The power of powerless communication and really just actively listening cannot be underestimated as a habit to continuously fine-tune. In this article we explore how are why its important to actively listen, and at what stage it works best focusing around your Customers "problems to be solved"​ space.

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